Customer Reviews

I needed help for a fridge that stopped cooling. Cathy answered and was wonderful! She was understanding and compassionate. Her customer service was the selling point for me! I received same day professional service. Fridge was repaired quickly and at a reasonable cost. I will definitely use this company again!!

One of the best overall experiences - great advice on the phone; available soonest, on time arrival; comprehensive product knowledge and immediate repair even for major needs. I paid him more than he asked. Should be the model for all appliance repair businesses.

Al’s product knowledge and work ethic is second to none. He showed showing up on-time and during his visit he treated myself, my home and my appliance with the upmost care and respect. Additionally, his product knowledge is second to none. Thanks, Al!

Our Whirlpool refrigerator stopped making ice and dispensing water. Big Al's got lots of great reviews on NextDoor and on my community's message board, so we gave them a call. Cathy was so helpful and scheduled a time late the same day for Al to service the fridge. Al troubleshooted for about five minutes, and fifteen minutes later, we had water. He was professional, prompt, and his bill was reasonable. Al told us he services all kitchen appliances and washing machines and dryers, so we know who to call if another appliance goes rogue.

Al is fantastic! A friend of ours told us about him and since then he fixed our cook top and our refrigerator! The guy truly knows his stuff. He’s super kind and extremely trustworthy! He had some parts for our mini fridge that didn’t work and he made it right. He and his wife are a wonderful team! Thank you again from the EJMS family!