When my dryer started making strange noises I knew I had to get someone in to take a look. I called several places, but from the moment Cathy picked up the phone I knew this was who was getting my business.I have a dryer that is almost 20 years old. Cathy took the time to look up the model to see if parts where even still available for it. They were. Then she scheduled a time for Al to come out around my crazy work schedule.Al was just as impressive as Cathy. He was professional. Clean. Respectful. And he really knows his business. Not to mention his prices are fair and very reasonable.So for the repair person who laughed at me when I did not know dryers did not have fan belts like cars, and who’s prices where almost another mortgage payment just to come take a look, you missed out on all our further business and the referrals we are going to give to Big Al’s because we truly not going anywhere else.
We had a 10 year old Maytag Washer. they get old but the new ones would not under the table we had in our wash room. Al came to the rescue. After the fix, there was still an issue (NOT Al’s fault) but he stepped up and owned it and got us back on track. Very professional and would definitely recommend for the future. Also, Cathy in the front office was nothing short of wonderful!
Big Al’s helped me repair my washing machine. Not only were they great as far working around my schedule, both Cathy and Al were keeping me updated along the way. Al tested various things to make sure the part we were ordering was the right fix. Next time I need an appliance repair I will most definitely be calling them! Great service and I thank them both!
Great service! The receptionist Cathy is very accommodating with your scheduling needs. Al always calls ahead of your appointment, shows up on time, is meticulous, knowledgeable and trustworthy. I highly recommend Big Al’s Appliance Repair.