Our service call and diagnosis fee is $65 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time.
Parts and labor are extra. Labor is calculated using a national flat rate labor guide.
Kristy Drobny
11/17/2021
Our stand alone freezer hasn’t been keeping items frozen completely. We spoke with Al Guttman the owner he was very knowledgeable and took time to go over the freezer to diagnose what he could over the phone. He was honest and straightforward and very helpful. He offered to come on a weekend to look at the freezer. We ended up finding the warranty information and not needing his services, but we would have gladly used them and will in the future for any other appliances. We’ve had some bad experiences lately with repair people, this was not one of them. We appreciate his honesty and helpfulness…that goes a long way these days when it seems everyone is trying to squeeze every penny out of you they can instead of help. Thank you Mr. Al.Service: Repair refrigerator / freezer
Overall Experience
Stuart K.
01/14/2020
We had a 10 year old Maytag Washer. they get old but the new ones would not under the table we had in our wash room. Al came to the rescue. After the fix, there was still an issue (NOT Al’s fault) but he stepped up and owned it and got us back on track. Very professional and would definitely recommend for the future. Also, Cathy in the front office was nothing short of wonderful!
Overall Experience
Chris L.
02/14/2019
Great service! The receptionist Cathy is very accommodating with your scheduling needs. Al always calls ahead of your appointment, shows up on time, is meticulous, knowledgeable and trustworthy. I highly recommend Big Al’s Appliance Repair.
Overall Experience
How We Schedule
TIME
Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive.
DAY OF YOUR APPOINTMENT
Even though we provide a timeframe for your appointment, we also call ahead about 30 minutes prior to arrival.
YOUR APPLIANCE’S AGE
If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.
If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.
Warranty
At Big Al's, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:
60 Day Warranty on Labor
For parts, we back the manufacturer warranty. That's why we will only install OEM parts.
When you deal with Big Al's Appliance Repair, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.
LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.
