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What We Service
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Where We Service

About Your Appointment

APPLIANCE REPAIR COST

Our service call and diagnosis fee is $75 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time.
Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Laura Holler
05/10/2023
Great responsive and came after hours to diagnose the issue
Overall Experience
Jill C.
03/23/2023
When my dryer started making strange noises I knew I had to get someone in to take a look.  I called several places, but from the moment Cathy picked up the phone I knew this was who was getting my business.I have a dryer that is almost 20 years old.  Cathy took the time to look up the model to see if parts where even still available for it.  They were.  Then she scheduled a time for Al to come out around my crazy work schedule.Al was just as impressive as Cathy. He was professional.  Clean.  Respectful.  And he really knows his business.  Not to mention his prices are fair and very reasonable.So for the repair person who laughed at me when I did not know dryers did not have fan belts like cars, and who’s prices where almost another mortgage payment just to come take a look, you missed out on all our further business and the referrals we are going to give to Big Al’s because we truly not going anywhere else.
Overall Experience
Karen Brown
07/01/2022
Overall Experience
Alicia Smith
05/31/2022
Overall Experience
Kevin Williams
05/31/2022
Big Al's was extremely professional. Was always there when he said he would be, gave a thorough explanation of the issues and the repairs needed. Was very prompt & responsive. Highly recommend!
Overall Experience

How We Schedule

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. 

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also call ahead about 30 minutes prior to arrival.  

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Big Al's, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

60 Day Warranty on Labor

For parts, we back the manufacturer warranty.  That's why we will only install OEM parts.

When you deal with Big Al's Appliance Repair, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.