Great responsive and came after hours to diagnose the issue

When my dryer started making strange noises I knew I had to get someone in to take a look.  I called several places, but from the moment Cathy picked up the phone I knew this was who was getting my business.I have a dryer that is almost 20 years old.  Cathy took the time to look up the model to see if parts where even still available for it.  They were.  Then she scheduled a time for Al to come out around my crazy work schedule.Al was just as impressive as Cathy. He was professional.  Clean.  Respectful.  And he really knows his business.  Not to mention his prices are fair and very reasonable.So for the repair person who laughed at me when I did not know dryers did not have fan belts like cars, and who’s prices where almost another mortgage payment just to come take a look, you missed out on all our further business and the referrals we are going to give to Big Al’s because we truly not going anywhere else.

Big Al's was extremely professional. Was always there when he said he would be, gave a thorough explanation of the issues and the repairs needed. Was very prompt & responsive. Highly recommend!