I needed help for a fridge that stopped cooling. Cathy answered and was wonderful! She was understanding and compassionate. Her customer service was the selling point for me! I received same day professional service. Fridge was repaired quickly and at a reasonable cost. I will definitely use this company again!!

One of the best overall experiences - great advice on the phone; available soonest, on time arrival; comprehensive product knowledge and immediate repair even for major needs. I paid him more than he asked. Should be the model for all appliance repair businesses.

Al’s product knowledge and work ethic is second to none. He showed showing up on-time and during his visit he treated myself, my home and my appliance with the upmost care and respect. Additionally, his product knowledge is second to none. Thanks, Al!

Our Whirlpool refrigerator stopped making ice and dispensing water. Big Al's got lots of great reviews on NextDoor and on my community's message board, so we gave them a call. Cathy was so helpful and scheduled a time late the same day for Al to service the fridge. Al troubleshooted for about five minutes, and fifteen minutes later, we had water. He was professional, prompt, and his bill was reasonable. Al told us he services all kitchen appliances and washing machines and dryers, so we know who to call if another appliance goes rogue.

Al is fantastic! A friend of ours told us about him and since then he fixed our cook top and our refrigerator! The guy truly knows his stuff. He’s super kind and extremely trustworthy! He had some parts for our mini fridge that didn’t work and he made it right. He and his wife are a wonderful team! Thank you again from the EJMS family!

When my dryer started making strange noises I knew I had to get someone in to take a look. I called several places, but from the moment Cathy picked up the phone I knew this was who was getting my business. I have a dryer that is almost 20 years old. Cathy took the time to look up the model to see if parts where even still available for it. They were. Then she scheduled a time for Al to come out around my crazy work schedule. Al was just as impressive as Cathy. He was professional. Clean. Respectful. And he really knows his business. Not to mention his prices are fair and very reasonable. So for the repair person who laughed at me when I did not know dryers did not have fan belts like cars, and who's prices where almost another mortgage payment just to come take a look, you missed out on all our further business and the referrals we are going to give to Big Al's because we truly not going anywhere else.